Refund policy

Alpha Biologix Refund Policy — Last updated: June 2026

Because all products are research-grade compounds requiring strict temperature control and chain-of-custody documentation, we do not accept returns of opened, reconstituted, or used compounds.

Damaged or incorrect orders: Contact us within 48 hours of delivery at info@alphabiologix.com with your order number and photos. We will arrange replacement or store credit.

Lost shipments: If tracking shows no movement for 10+ business days, contact us. We will file a carrier claim and ship a replacement upon resolution.

Temperature-sensitive products: If cold-chain integrity was compromised, contact us within 24 hours of delivery with photos of packaging.

Order cancellations: Within 2 hours of placement only. Email info@alphabiologix.com with your order number.