WORKING THE PATIENT HAS SEEN SIGNIFICANT IMPROVEMENT IN MOBILITY OF THE ELBOW AND THE PRODUCT IS GREAT
ANOTHER OUTSTANDING PRODUCT SELECTION PRICED GREAT AND CUSTOMERS ARE SEEING GREAT RESULTS WITHOUT ISSUES, ARRIVES AS PROJECTED AND PACKAGED WELL
FAQ
Frequently Asked Questions
Quick answers to the questions we get most. Don't see yours? Reach out via Contact — we respond within 1 business day.
Ordering & Payment
How do I place an order?
Open a verified wholesale account, then browse the catalog (or use Quick Order), add products to your cart, and check out. You'll receive an order confirmation email immediately.
What payment methods do you accept?
The payment methods available at your checkout are displayed when you reach that step. We work with several payment processors and add new options as they become available.
Do you offer volume or bulk discounts?
Yes. We have automatic volume discount codes available at checkout:
- VOLUME10 — 10% off when you order 3+ items
- VOLUME15 — 15% off when you order 5+ items
- VOLUME20 — 20% off when you order 10+ items
For institutional or large bulk orders, contact bulk@alphabiologix.com for a custom quote.
Is there a first-time buyer discount?
Yes. Sign up for our newsletter and you'll receive code WELCOME10 for 10% off your first order.
Can I change or cancel my order?
Orders can be cancelled and fully refunded if cancellation is requested before the order has shipped. Once shipped, refer to our Refund Policy. Contact us as soon as possible if you need a change.
Do I need an account to order?
Yes. Ordering requires a verified wholesale account. Apply here — once approved you see your pricing, order history and saved addresses.
Products & Quality
Who can buy from Alpha Biologix?
We sell exclusively to licensed healthcare professionals, clinics and medical practices. A verified wholesale account (license / NPI) is required to see pricing and order; we do not sell to the general public. Products are not FDA-approved drug products and we make no therapeutic claims.
What's the difference between Lyophilized and Activated?
Lyophilized products are freeze-dried powders that you reconstitute yourself with bacteriostatic water before use. They have a longer shelf life and offer flexibility in concentration.
Activated products are pre-reconstituted in solution at a fixed concentration, ready to use straight from the vial. They're more convenient and ensure consistent concentration across draws, but require refrigeration from the moment they ship.
What purity do you guarantee?
Our standard peptides are released at 99% purity (HPLC-verified, third-party tested). See our Quality & COA page for details.
Do you provide Certificates of Analysis (COA)?
Yes — free, on request. Email quality@alphabiologix.com with the product name and (if you have it) the lot/batch number. We send the COA within 1–2 business days.
How should I store my products?
Most products require refrigeration (2–8°C) and should be protected from light. Specific storage requirements are listed on each product page. Following these is critical to preserve product integrity.
What's the shelf life after reconstitution?
It varies by peptide. Most reconstituted peptides remain stable for 4–6 weeks under refrigeration when reconstituted with bacteriostatic water. Always follow the product documentation for specific compounds.
What are the bundles?
Curated collections of related products at a discount versus buying individually. Each bundle page lists the components and shows the comparative savings.
Shipping
How long until my order ships?
Orders are typically processed within 1–2 business days. You'll receive a tracking number by email once your order ships.
How long does delivery take?
- Standard: 3–5 business days within the U.S.
- Express: 1–2 business days
- Overnight: Next business day if ordered before 12pm EST
Full details on our Shipping Policy page.
Do you ship internationally?
International shipping availability varies by product and destination. Available options are shown at checkout based on your address.
Is the packaging discreet?
Yes. All shipments go in plain, unmarked packaging with no external indication of the contents.
Do you offer cold-chain shipping?
Yes — temperature-sensitive products (e.g. activated peptides, certain vitamins) ship with cold packs and insulated packaging. We strongly recommend Express or Overnight shipping for these products, especially in summer.
What if my package arrives damaged?
Contact us within 72 hours of delivery with photos. We'll send a replacement at no cost or issue a full refund. See our Refund Policy.
What if my package is lost or shows delivered but I didn't receive it?
Contact us within 7 days. We'll work with the carrier to investigate and resolve.
Account & Subscriptions
How do I track my order?
Use the tracking number sent by email after your order ships. Allow 24 hours for tracking info to appear in the carrier's system.
Can I save products to a wishlist?
Yes — click the heart icon on any product page (account required).
Do you offer subscriptions or auto-reorder?
Yes, on select products. Look for the "Subscribe & Save" option on the product page. Subscribers receive 10% off and free shipping on recurring orders. You can pause, modify, or cancel anytime from your account.
How do I become an affiliate?
We have an affiliate program with tiered commissions. Email partnerships@alphabiologix.com with a brief description of your audience or platform.
Returns & Refunds
What's your return policy?
Because all products are pharmaceutical-grade compounds with strict storage and handling requirements, we cannot accept returns of opened, used, or compromised products. Full eligibility and procedures are on our Refund Policy page.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days. Bank processing times may vary.
Compliance & Verification
How is my account verified?
Submit the wholesale application with your facility details and prescriber NPI. Our team verifies the license before enabling pricing and ordering. For sensitive products or large orders, we may request additional documentation before shipping.
What are the buyer's responsibilities?
The purchasing licensed provider is responsible for complying with all federal, state and local laws and professional requirements that apply to the purchase, storage and use of the products in their practice. See our Terms of Service.
Can I import these to my country?
For international orders, the buyer is responsible for any customs duties, taxes, fees, and for ensuring the products are legal to import in their jurisdiction. Customs delays or seizures are not our responsibility.
Still have questions?
Reach out via our Contact page. We respond within 1 business day.